Personalised orders, cancellations and returns
This policy covers personalised physical letters, certificates and printed Toy Show passes.
Every personalised order is made especially for its recipient. Please check names, spelling and other details carefully in your preview before approving and paying.
Changed your mind?
Email us as soon as possible. If printing has not begun for your order when we receive your request, we will cancel it and refund your payment in full. Once printing has begun, we do not accept change-of-mind cancellations, returns or exchanges for personalised items. This does not affect your rights if there is a problem with your order.
Spotted a mistake in your approved details?
Contact us straight away. We will check whether we can still make a change before printing. Changes cannot be guaranteed once printing has begun. An item correctly printed from your approved preview is not normally faulty merely because you later notice a spelling mistake or other detail in that preview.
Faulty, damaged or different from what you approved?
Contact orders@santasworkshop.ie with your order number and a short description. We will arrange the remedy you are entitled to, which may include a replacement or refund. If you notify us within 30 days of delivery that your item is faulty and you wish to reject it, you can seek a full refund without having to accept a replacement. Your consumer rights continue after those 30 days.
Please contact us before posting an item back so we can explain the return arrangements. We cover any necessary return postage for faulty, damaged or incorrect items. A photo of the problem can help, but is not a condition for raising a complaint.
Order not arrived?
Email us with your order number so we can investigate and arrange the appropriate next step. Your rights concerning non-delivery are unaffected.
Nothing in this policy limits your statutory consumer rights.
For help with your order, email orders@santasworkshop.ie.
Effective .